A SERVICE TEAM YOU CAN RELY ON
Our mission is to be pro-active, not reactive. We measure our success by how little down time you have.
The worst feeling a frier can have is a full shop of customers and a range that stops responding the way you’d expect. We understand how important it is to get you back up and running, that’s why we support you 24 hours a day, 7 days a week to keep you frying with as little disruption as possible. We strive to offer a 4 hour* response time for total shutdown of your range to a next day call-out for a single failure.
WHAT OTHERS HAVE TO SAY ABOUT OUR SERVICE
From the first call to the last… Grant is an absolute legend….Such warm and genuine guy.. really love this guy!!!!! Also Gavin… what a man…Thank you so much for your top.. top service!!!!! #jollyfryer #florigo #therealdeal.
Theo, Jolly Fryer
Had a full range failure today, called Florigo out and had an engineer on site with the correct part, repaired and up and running within 4 hours. Great service.
Rafael, Hillycroft Fisheries
This is our third Florigo since we took over the shop, Florigo have always been reliable, service has been brilliant and we find that the high-efficiency range is great when keeping up with customer demands!
Lauren, Kellaways, 2019 Young Fish Frier Winner
A WEALTH OF INDUSTRY EXPERIENCE
Each member of the team brings their own individual range of knowledge and experience from the catering industry. Our expert team of Gas Safe registered and COMCAT4 qualified in-house service engineers are the best people to advise you when a problem arises, or when you simply need advice or a recommendation. With your best interests at heart, our Service Team are confident they can help you get the best use out of your equipment.
ALWAYS HERE TO HELP
Operating nationwide and with a 95% first fix rate, our service team offers customers a dedicated 24hr phone line as well as our engineers being available 24 hours a day, 7 days a week. In the event of a shutdown we will be with you within 4 to 8 hours depending on your location zone, so we can provide you with peace of mind knowing we are always available to help you get back up and running in times of need. Our inhouse Service Team are your first point of contact in the unlikely event of a problem or if you’re just after some advice. Most fixes can be done over the phone with our experienced team.
With our Care package, you are simply paying for your annual range service, spread throughout the year in easy to manage monthly instalments. There are no hidden fees and you will receive extra benefits by choosing Florigo Care which you can find when you scroll down.
Pay as you go
This option means you are able to pay for what you need as you go, but you will not receive any of the Florigo Care Package benefits.
COMPARE OUR SERVICES
FLORIGO SERVICE STORE
Our service store allows customers to buy additional equipment and parts at any time of the day. Products range from Filter Pads, Miroil Bags, Oil Monitors, Bold Equipment/ Accessories, Batter Troughs, Crumb Filters, Baskets, Scrapers, Hotbox Bulbs and more. We often have sales, discounts, and competitions running on the website so be sure to keep an eye on our social media for any upcoming announcements. To access our Service Shop, click here.
We also offer a Parts service, to all new and existing Florigo service contract customers. We can supply 99% of range spares on a next day delivery service.
We can provide new glass doors for your range, new pans, new baskets; in fact any item that you need to be manufactured to fit your range all delivered to your door direct from Florigo. To make your life easier we can even take payment for any parts ordered directly from your credit card.
Please call 01527 592000 for these orders.
Just like our ranges, we offer a bespoke training service: if you’re new to the business we can offer the opportunity to put you in an existing business where you can really see a Florigo range in action. After all, after investing in a Florigo, you want to really get the best out of it and where better to learn than in a busy shop? Alternatively should you require onsite training in greater depth, we’re able to supply a trainer to give you one to one tuition within your own retail unit.
When you purchase a Florigo Range, as standard, we offer:
- 12 months parts and labour (excludes: baskets, hotbox doors, glass inlay, halo lighting, filter bags, burners and light bulbs).
- Five years manufacturers pan warranty
The Price Includes:
Delivery to site, installation (over 2 consecutive days), warranty and training.
One spare crumb filter per pan, one fish lifter, crumb filter pin and batter box. All our ranges feature easily accessible electrical distribution boxes fully labelled with a clear front enabling inspection of circuit breakers without the need for tools. All gas & electric connections made by our engineers to services supplied to within one metre. All fans & ductwork supplied and fitted by us.
After you have signed on the dotted line for your bespoke Florigo frying range, our team will arrange for a comprehensive site survey to be carried out by one of our own experienced engineers. Whilst carrying out the survey, the engineer will anticipate any issues that can be dealt with prior to install such as gas or electric supplies and thoroughly plan the installation; this will ensure that everything can go to plan as smoothly and as quickly as possible, causing you the minimum disruption and inconvenience as possible.
We will arrange the install at a time and date that is convenient for you; generally taking two days, it will be carried out by two of our highly experienced engineers to your specific requirements. Before leaving site, the range will be tested thoroughly to ensure that you are delighted with your Florigo frying range.